To reset your internet connection, please follow the following tutorial : Tutorial.
If after following each step, your internet connection is still very slow, please run a speed test at http://speed.annatel.co.il and contact us with the results.
Unplug the power cord (outlet) then unscrew the cable, leave it for a minute.
Then, re-screw the cable back then plug back in the power cord. Wait until the lights go back on (can take a few minutes).
If your internet connection has not been restored, please contact our support team.
You can also follow the step-by-step tutorial here.
Go to Settings > Cellular > Cellular Data Network and write “annatel” in the Cellular Data/APN field and the Personal Hotspot/APN field. Now you can enable your personal Hotspot
Ensure Mobile data is turned ON.
Data coverage and speed are based on location.
1. Please ensure that LTE/4G is selected when available:
iPhone: Settings ➝ Cellular ➝ Cellular Data Options ➝ Voice & Data ➝ Enable LTE
Android: Settings ➝ Mobile network ➝ Preferred Network Type (Network Mode)➝ LTE/4G
2. Please do a speed test. From your browser, go to http://speed.annatel.co.il and click on “Start Speed Test”
If you access the page and the test indicates a «Download» speed of less than 1 Mbits/s, please move to a different location and try again.
If the problem persists, please contact us.
There can be a number of reasons as to why your data is not working. Please follow the instructions in order:
- Please visit http://anna.tl/usage in order to check your available balances. If you used up all you data, you will be able to add a new top up from there.
- Check that Cellular Data is turned on
iPhone: Settings ➝ Cellular ➝ Cellular Data ON
Android: Swipe down from the top of your screen ➝ Be sure the up/down arrow icon is selected
If you are using an Android:
Be sure your APN is selected to Annatel
Settings ➝ Connections ➝ Mobile Networks ➝ Access Point Names ➝ Add a New Access Point Name (APN) ➝ Name: annatel ➝ APN: annatel ➝ Find and select the Save button➝ Select the created APN
If your data is still not working, please follow one of the following step-by-step tutorial:
To purchase local data packages, visit http://anna.tl/data-en
If you are looking to purchase roaming data packages, please visit http://anna.tl/roam-us
Please send a SMS to the phone number 550 with the word “data” in the text box without the quotation marks. In a few seconds, you will receive an automatic response indicating your internet balance.
If you used up all your data, you may follow this link to top-up and be able to use your data right away: http://anna.tl/data-en
If you are looking for your overseas data usage, please send the word “abroad”.
To reset your internet connection, please follow the following tutorial : Tutorial.
If after following each step, your internet connection is still very slow, please run a speed test at http://speed.annatel.co.il and contact us with the results.
Unplug the power cord (outlet) then unscrew the cable, leave it for a minute.
Then, re-screw the cable back then plug back in the power cord. Wait until the lights go back on (can take a few minutes).
If your internet connection has not been restored, please contact our support team.
You can also follow the step-by-step tutorial here.
Go to Settings > Cellular > Cellular Data Network and write “annatel” in the Cellular Data/APN field and the Personal Hotspot/APN field. Now you can enable your personal Hotspot
Ensure Mobile data is turned ON.
Data coverage and speed are based on location.
1. Please ensure that LTE/4G is selected when available:
iPhone: Settings ➝ Cellular ➝ Cellular Data Options ➝ Voice & Data ➝ Enable LTE
Android: Settings ➝ Mobile network ➝ Preferred Network Type (Network Mode)➝ LTE/4G
2. Please do a speed test. From your browser, go to http://speed.annatel.co.il and click on “Start Speed Test”
If you access the page and the test indicates a «Download» speed of less than 1 Mbits/s, please move to a different location and try again.
If the problem persists, please contact us.
There can be a number of reasons as to why your data is not working. Please follow the instructions in order:
- Please visit http://anna.tl/usage in order to check your available balances. If you used up all you data, you will be able to add a new top up from there.
- Check that Cellular Data is turned on
iPhone: Settings ➝ Cellular ➝ Cellular Data ON
Android: Swipe down from the top of your screen ➝ Be sure the up/down arrow icon is selected
If you are using an Android:
Be sure your APN is selected to Annatel
Settings ➝ Connections ➝ Mobile Networks ➝ Access Point Names ➝ Add a New Access Point Name (APN) ➝ Name: annatel ➝ APN: annatel ➝ Find and select the Save button➝ Select the created APN
If your data is still not working, please follow one of the following step-by-step tutorial:
To purchase local data packages, visit http://anna.tl/data-en
If you are looking to purchase roaming data packages, please visit http://anna.tl/roam-us
Please send a SMS to the phone number 550 with the word “data” in the text box without the quotation marks. In a few seconds, you will receive an automatic response indicating your internet balance.
If you used up all your data, you may follow this link to top-up and be able to use your data right away: http://anna.tl/data-en
If you are looking for your overseas data usage, please send the word “abroad”.