{"id":1354,"date":"2021-02-21T00:45:05","date_gmt":"2021-02-20T23:45:05","guid":{"rendered":"http:\/\/annatel.support\/?page_id=1354"},"modified":"2021-04-25T14:07:54","modified_gmt":"2021-04-25T12:07:54","slug":"mobile-other","status":"publish","type":"page","link":"http:\/\/annatel.support\/en\/mobile\/mobile-other\/","title":{"rendered":"Mobile Other"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-no-small-visibility\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1206.4px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:25% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 7.68%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 7.68%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:25% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 7.68%;margin-left : 7.68%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-radius:14px 14px 14px 14px;background-color:rgba(255,255,255,0);border-radius:14px 14px 14px 14px;overflow:hidden;padding: 15px 0px 11px 0px;\"><div style=\"text-align:left;\"><style type=\"text\/css\">.fusion-button.button-1 {border-radius:14px;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-default button-1 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"http:\/\/annatel.support\/en\/mobile\/\"><span class=\"fusion-button-icon-divider button-icon-divider-left\"><i class=\"fa-chevron-left fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-button-text fusion-button-text-left\">Mobile &gt; Other<\/span><\/a><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-1{width:50% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-1 > .fusion-column-wrapper {padding-top : 15px !important;padding-right : 0px !important;margin-right : 3.84%;padding-bottom : 11px !important;padding-left : 0px !important;margin-left : 3.84%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-1{width:50% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 3.84%;margin-left : 3.84%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-2{width:25% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-2 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 7.68%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 7.68%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-2{width:25% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 7.68%;margin-left : 7.68%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-2{width:100% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-3{width:25% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-3 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 7.68%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 7.68%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-3{width:25% !important;order : 0;}.fusion-builder-column-3 > .fusion-column-wrapper {margin-right : 7.68%;margin-left : 7.68%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-3{width:100% !important;order : 0;}.fusion-builder-column-3 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-radius:14px 14px 14px 14px;background-color:#f7f7f7;border-radius:14px 14px 14px 14px;overflow:hidden;padding: 15px 30px 16px 30px;\"><style type=\"text\/css\">.fusion-search-element-1 .searchform .fusion-search-form-content .fusion-search-field input,.fusion-search-element-1 .searchform .fusion-search-form-content .fusion-search-button input[type=submit] {height: 60px;}.fusion-search-element-1 .searchform .fusion-search-form-content .fusion-search-button input[type=submit] {line-height: 60px;}.fusion-search-element-1.fusion-search-form-clean .searchform .fusion-search-form-content .fusion-search-field input {padding-left: 60px;}.fusion-search-element-1 .searchform .fusion-search-form-content .fusion-search-button input[type=submit] {width: 60px;}.fusion-search-element-1 .searchform .fusion-search-form-content .fusion-search-field input,.fusion-search-element-1 .searchform .fusion-search-form-content .fusion-search-field input::placeholder,.fusion-search-element-1.fusion-search-form-clean .searchform .fusion-search-form-content .fusion-search-button input[type=submit] {color: #9ea0a4;}.fusion-search-element-1 .searchform .fusion-search-form-content .fusion-search-field input:focus {border-color: #e2e2e2;}.fusion-search-element-1 .searchform .fusion-search-form-content .fusion-search-field input,.fusion-search-element-1.fusion-search-form-clean .searchform .fusion-search-form-content .fusion-search-button input[type=submit] {font-size: 14px;}.fusion-search-element-1 .searchform .fusion-search-form-content .fusion-search-field input {background-color: #f7f7f7;border-color: #e2e2e2;}.fusion-search-element-1 .searchform.fusion-search-form-classic .fusion-search-form-content, .fusion-search-form-classic .searchform:not(.fusion-search-form-clean) .fusion-search-form-content {border-radius: 14px;overflow: hidden;}.fusion-search-element-1 .fusion-search-form-content input.s {border-radius: 14px;}<\/style><div class=\"fusion-search-element fusion-search-element-1 annatel-mobile-en fusion-search-form-clean\">\t\t<form role=\"search\" class=\"searchform fusion-search-form  fusion-search-form-clean\" method=\"get\" action=\"http:\/\/annatel.support\/en\/\">\n\t\t\t<div class=\"fusion-search-form-content\">\n\n\t\t\t\t\n\t\t\t\t<div class=\"fusion-search-field search-field\">\n\t\t\t\t\t<label><span class=\"screen-reader-text\">Search for:<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input type=\"search\" value=\"\" name=\"s\" class=\"s\" placeholder=\"Search by keywords\" required aria-required=\"true\" aria-label=\"Search by keywords\"\/>\n\t\t\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"fusion-search-button search-button\">\n\t\t\t\t\t<input type=\"submit\" class=\"fusion-search-submit searchsubmit\" aria-label=\"Search\" value=\"&#xf002;\" \/>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t<input type=\"hidden\" name=\"post_type[]\" value=\"avada_faq\" \/><input type=\"hidden\" name=\"fs\" value=\"1\" \/>\n\t\t\t<\/div>\n\n\n\t\t\t\n\t\t<\/form>\n\t\t<\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-4{width:50% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-4 > .fusion-column-wrapper {padding-top : 15px !important;padding-right : 30px !important;margin-right : 3.84%;padding-bottom : 16px !important;padding-left : 30px !important;margin-left : 3.84%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-4{width:50% !important;order : 0;}.fusion-builder-column-4 > .fusion-column-wrapper {margin-right : 3.84%;margin-left : 3.84%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-4{width:100% !important;order : 0;}.fusion-builder-column-4 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-5{width:25% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-5 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 7.68%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 7.68%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-5{width:25% !important;order : 0;}.fusion-builder-column-5 > .fusion-column-wrapper {margin-right : 7.68%;margin-left : 7.68%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-5{width:100% !important;order : 0;}.fusion-builder-column-5 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-6{width:25% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-6 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 7.68%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 7.68%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-6{width:25% !important;order : 0;}.fusion-builder-column-6 > .fusion-column-wrapper {margin-right : 7.68%;margin-left : 7.68%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-6{width:100% !important;order : 0;}.fusion-builder-column-6 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-radius:14px 14px 14px 14px;background-color:rgba(255,255,255,0);border-radius:14px 14px 14px 14px;overflow:hidden;padding: 15px 10px 16px 10px;\"><style type=\"text\/css\">.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 14px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: #9ea0a4;}.fusion-accordian #accordian-1.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 32px;}.fusion-accordian #accordian-1 .panel-title a{font-size:14px;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: #000000;}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #000000;}.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: #000000; }<\/style><div class=\"fusion-faq-shortcode\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-right fusion-toggle-icon-unboxed\" id=\"accordian-1\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1862 general-others other-en \"><span class=\"entry-title rich-snippet-hidden\">How can I suspend my line?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"http:\/\/annatel.support\/en\/author\/admatlspt154\/\" title=\"Posts by AdmATLspt154\" rel=\"author\">AdmATLspt154<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-06-15T16:11:26+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-1862\" href=\"#collapse-1-1862\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I suspend my line?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1862\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The &#8220;Freeze&#8221; mode temporarily disconnects phone service while maintaining your numbers.<\/p>\n<p>You may freeze your line online or with one of our representatives.<\/p>\n<p>To set up the freeze online, please go to client.annatel.us<\/p>\n<p>\ud83e\udc6a Login with email and password<\/p>\n<p>\ud83e\udc6a Choose the line<\/p>\n<p>\ud83e\udc6a Click on &#8220;more information&#8221;<\/p>\n<p>\ud83e\udc6a Freeze<\/p>\n<p>The Freeze cost is 20\u20aa\/month per line.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1711 other-en \"><span class=\"entry-title rich-snippet-hidden\">Can I upgrade or downgrade my service?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"http:\/\/annatel.support\/en\/author\/admatlspt154\/\" title=\"Posts by AdmATLspt154\" rel=\"author\">AdmATLspt154<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-04-18T18:44:18+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-1711\" href=\"#collapse-1-1711\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I upgrade or downgrade my service?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1711\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes. It is FREE once every 6 months. Please contact our teams to assist you.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1709 other-en \"><span class=\"entry-title rich-snippet-hidden\">What information is required to port in a US number?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"http:\/\/annatel.support\/en\/author\/admatlspt154\/\" title=\"Posts by AdmATLspt154\" rel=\"author\">AdmATLspt154<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-04-18T18:43:47+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-1709\" href=\"#collapse-1-1709\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What information is required to port in a US number?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1709\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>These are the required information in order to start your port-in process:<\/p>\n<ul>\n<li>Phone Number to be ported<\/li>\n<li>Current Provider<\/li>\n<li>Name of account holder<\/li>\n<li>Account number with provider<\/li>\n<li>Billing Telephone Number<\/li>\n<li>PIN Code with provider (or Porting PIN from Verizon)<\/li>\n<li>Requested Port in Date<\/li>\n<li>USA Billing Address<\/li>\n<li>Most recent invoice from current provider<\/li>\n<\/ul>\n<p>Please note that you can chose your port-in date. You can, therefore, plan everything well in advance.<\/p>\n<p>However, there is a minimum processing time of 14 business days.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1707 other-en \"><span class=\"entry-title rich-snippet-hidden\">How do I replace my SIM card?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"http:\/\/annatel.support\/en\/author\/admatlspt154\/\" title=\"Posts by AdmATLspt154\" rel=\"author\">AdmATLspt154<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-04-18T18:42:42+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-1707\" href=\"#collapse-1-1707\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I replace my SIM card?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1707\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please contact us and we will be happy to set up a replacement SIM for you to receive as soon as possible.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1703 other-en \"><span class=\"entry-title rich-snippet-hidden\">How do I activate my SIM card?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"http:\/\/annatel.support\/en\/author\/admatlspt154\/\" title=\"Posts by AdmATLspt154\" rel=\"author\">AdmATLspt154<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-04-18T18:42:19+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-1703\" href=\"#collapse-1-1703\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I activate my SIM card?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1703\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please go to <a href=\"http:\/\/activation.annatel.net\">activation.annatel.net<\/a> and enter your SIM card number and email address and follow the instructions.<\/p>\n<p>Additionally, you may contact our customer support teams and they can activate the SIM for you.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1667 my-calls other-en \"><span class=\"entry-title rich-snippet-hidden\">How can I see my call history online?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"http:\/\/annatel.support\/en\/author\/admatlspt154\/\" title=\"Posts by AdmATLspt154\" rel=\"author\">AdmATLspt154<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-04-18T17:06:15+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-1667\" href=\"#collapse-1-1667\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I see my call history online?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1667\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Go to client.annatel.us<\/p>\n<p>\ud83e\udc6a Login with email and password<\/p>\n<p>\ud83e\udc6a Choose line<\/p>\n<p>\ud83e\udc6a More\u00a0 information<\/p>\n<p>\ud83e\udc6a Call details<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1665 my-calls other-en \"><span class=\"entry-title rich-snippet-hidden\">How can I record a personalized outgoing message for voicemail?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"http:\/\/annatel.support\/en\/author\/admatlspt154\/\" title=\"Posts by AdmATLspt154\" rel=\"author\">AdmATLspt154<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-04-18T17:05:21+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-1665\" href=\"#collapse-1-1665\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I record a personalized outgoing message for voicemail?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1665\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Dial *151<\/p>\n<p>\ud83e\udc6a Choose 1 for the Israeli number or 2 for the US\/Canadian\/UK number<\/p>\n<p>\ud83e\udc6a Choose 0<\/p>\n<p>\ud83e\udc6a Choose 4 to record a temporary outgoing greeting<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1663 my-calls other-en \"><span class=\"entry-title rich-snippet-hidden\">Can I just push the voicemail button on my device to check my voicemail?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"http:\/\/annatel.support\/en\/author\/admatlspt154\/\" title=\"Posts by AdmATLspt154\" rel=\"author\">AdmATLspt154<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-04-18T17:04:37+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-1663\" href=\"#collapse-1-1663\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I just push the voicemail button on my device to check my voicemail?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1663\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>It will work on most devices. If it does not work, you\u2019ll have to dial *151.<\/p>\n<p>However, remember that by default voicemails are sent to your email. If you chose not to receive your voicemails by email, you will be able to hear your voicemails from here.<\/p>\n<p>Don\u2019t forget to delete listened to voicemails in order for your voicemail inbox not to be full.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1661 my-calls other-en \"><span class=\"entry-title rich-snippet-hidden\">How do I access my voicemail?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"http:\/\/annatel.support\/en\/author\/admatlspt154\/\" title=\"Posts by AdmATLspt154\" rel=\"author\">AdmATLspt154<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-04-18T17:04:07+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-1661\" href=\"#collapse-1-1661\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I access my voicemail?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1661\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>When an addressee leaves you a message, you will receive an email containing the voice message and all the information related to it (number calling, number called, duration of the message). If you want to change the email address, please contact us.<\/p>\n<p>In order to set up your voicemail, dial <strong>*151<\/strong> from your Annatel line. Choose the concerned line number and follow the instructions. To change your greetings, choose option 0 (voicemail options).<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1653 my-mobile-internet other-en \"><span class=\"entry-title rich-snippet-hidden\">How do I set up a Personal Hotspot on my iPhone?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"http:\/\/annatel.support\/en\/author\/admatlspt154\/\" title=\"Posts by AdmATLspt154\" rel=\"author\">AdmATLspt154<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-04-18T16:56:03+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-1653\" href=\"#collapse-1-1653\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I set up a Personal Hotspot on my iPhone?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1653\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Go to Settings &gt; Cellular &gt; Cellular Data Network and write &#8220;annatel&#8221; in the Cellular Data\/APN field and the Personal Hotspot\/APN field. Now you can enable your personal Hotspot<\/p>\n<p>Ensure Mobile data is turned ON.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-7{width:50% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-7 > .fusion-column-wrapper {padding-top : 15px !important;padding-right : 10px !important;margin-right : 3.84%;padding-bottom : 16px !important;padding-left : 10px !important;margin-left : 3.84%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-7{width:50% !important;order : 0;}.fusion-builder-column-7 > .fusion-column-wrapper {margin-right : 3.84%;margin-left : 3.84%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-7{width:100% !important;order : 0;}.fusion-builder-column-7 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-8{width:25% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-8 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 7.68%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 7.68%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-8{width:25% !important;order : 0;}.fusion-builder-column-8 > .fusion-column-wrapper {margin-right : 7.68%;margin-left : 7.68%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-8{width:100% !important;order : 0;}.fusion-builder-column-8 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 0px;margin-top : 23px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-no-medium-visibility fusion-no-large-visibility\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1206.4px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-9{width:25% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-9 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 7.68%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 7.68%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-9{width:25% !important;order : 0;}.fusion-builder-column-9 > .fusion-column-wrapper {margin-right : 7.68%;margin-left : 7.68%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-9{width:100% !important;order : 0;}.fusion-builder-column-9 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-radius:14px 14px 14px 14px;background-color:rgba(255,255,255,0);border-radius:14px 14px 14px 14px;overflow:hidden;padding: 15px 0px 11px 0px;\"><div style=\"text-align:left;\"><style type=\"text\/css\">.fusion-button.button-2 {border-radius:14px;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-default button-2 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"http:\/\/annatel.support\/en\/mobile\/\"><span class=\"fusion-button-icon-divider button-icon-divider-left\"><i class=\"fa-chevron-left fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-button-text fusion-button-text-left\">Mobile &gt; Other<\/span><\/a><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-10{width:50% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-10 > .fusion-column-wrapper {padding-top : 15px !important;padding-right : 0px !important;margin-right : 3.84%;padding-bottom : 11px !important;padding-left : 0px !important;margin-left : 3.84%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-10{width:50% !important;order : 0;}.fusion-builder-column-10 > .fusion-column-wrapper {margin-right : 3.84%;margin-left : 3.84%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-10{width:100% !important;order : 0;}.fusion-builder-column-10 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-11{width:25% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-11 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 7.68%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 7.68%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-11{width:25% !important;order : 0;}.fusion-builder-column-11 > .fusion-column-wrapper {margin-right : 7.68%;margin-left : 7.68%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-11{width:100% !important;order : 0;}.fusion-builder-column-11 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-12{width:25% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-12 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 7.68%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 7.68%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-12{width:25% !important;order : 0;}.fusion-builder-column-12 > .fusion-column-wrapper {margin-right : 7.68%;margin-left : 7.68%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-12{width:100% !important;order : 0;}.fusion-builder-column-12 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-radius:14px 14px 14px 14px;background-color:#f7f7f7;border-radius:14px 14px 14px 14px;overflow:hidden;padding: 15px 30px 16px 30px;\"><style type=\"text\/css\">.fusion-search-element-2 .searchform .fusion-search-form-content .fusion-search-field input,.fusion-search-element-2 .searchform .fusion-search-form-content .fusion-search-button input[type=submit] {height: 60px;}.fusion-search-element-2 .searchform .fusion-search-form-content .fusion-search-button input[type=submit] {line-height: 60px;}.fusion-search-element-2.fusion-search-form-clean .searchform .fusion-search-form-content .fusion-search-field input {padding-left: 60px;}.fusion-search-element-2 .searchform .fusion-search-form-content .fusion-search-button input[type=submit] {width: 60px;}.fusion-search-element-2 .searchform .fusion-search-form-content .fusion-search-field input,.fusion-search-element-2 .searchform .fusion-search-form-content .fusion-search-field input::placeholder,.fusion-search-element-2.fusion-search-form-clean .searchform .fusion-search-form-content .fusion-search-button input[type=submit] {color: #9ea0a4;}.fusion-search-element-2 .searchform .fusion-search-form-content .fusion-search-field input:focus {border-color: #e2e2e2;}.fusion-search-element-2 .searchform .fusion-search-form-content .fusion-search-field input,.fusion-search-element-2.fusion-search-form-clean .searchform .fusion-search-form-content .fusion-search-button input[type=submit] {font-size: 14px;}.fusion-search-element-2 .searchform .fusion-search-form-content .fusion-search-field input {background-color: #f7f7f7;border-color: #e2e2e2;}.fusion-search-element-2 .searchform.fusion-search-form-classic .fusion-search-form-content, .fusion-search-form-classic .searchform:not(.fusion-search-form-clean) .fusion-search-form-content {border-radius: 14px;overflow: hidden;}.fusion-search-element-2 .fusion-search-form-content input.s {border-radius: 14px;}<\/style><div class=\"fusion-search-element fusion-search-element-2 annatel-mobile-en fusion-search-form-clean\">\t\t<form role=\"search\" class=\"searchform fusion-search-form  fusion-search-form-clean\" method=\"get\" action=\"http:\/\/annatel.support\/en\/\">\n\t\t\t<div class=\"fusion-search-form-content\">\n\n\t\t\t\t\n\t\t\t\t<div class=\"fusion-search-field search-field\">\n\t\t\t\t\t<label><span class=\"screen-reader-text\">Search for:<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input type=\"search\" value=\"\" name=\"s\" class=\"s\" placeholder=\"Recherche par mots-cl\u00e9s\" required aria-required=\"true\" aria-label=\"Recherche par mots-cl\u00e9s\"\/>\n\t\t\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"fusion-search-button search-button\">\n\t\t\t\t\t<input type=\"submit\" class=\"fusion-search-submit searchsubmit\" aria-label=\"Search\" value=\"&#xf002;\" \/>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t<input type=\"hidden\" name=\"post_type[]\" value=\"avada_faq\" \/><input type=\"hidden\" name=\"fs\" value=\"1\" \/>\n\t\t\t<\/div>\n\n\n\t\t\t\n\t\t<\/form>\n\t\t<\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-13{width:50% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-13 > .fusion-column-wrapper {padding-top : 15px !important;padding-right : 30px !important;margin-right : 3.84%;padding-bottom : 16px !important;padding-left : 30px !important;margin-left : 3.84%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-13{width:50% !important;order : 0;}.fusion-builder-column-13 > .fusion-column-wrapper {margin-right : 3.84%;margin-left : 3.84%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-13{width:100% !important;order : 0;}.fusion-builder-column-13 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-14{width:25% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-14 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 7.68%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 7.68%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-14{width:25% !important;order : 0;}.fusion-builder-column-14 > .fusion-column-wrapper {margin-right : 7.68%;margin-left : 7.68%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-14{width:100% !important;order : 0;}.fusion-builder-column-14 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-15 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-15{width:25% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-15 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 7.68%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 7.68%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-15{width:25% !important;order : 0;}.fusion-builder-column-15 > .fusion-column-wrapper {margin-right : 7.68%;margin-left : 7.68%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-15{width:100% !important;order : 0;}.fusion-builder-column-15 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-16 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-radius:14px 14px 14px 14px;background-color:rgba(255,255,255,0);border-radius:14px 14px 14px 14px;overflow:hidden;padding: 15px 10px 16px 10px;\"><style type=\"text\/css\">.fusion-accordian #accordian-2 .panel-title a .fa-fusion-box:before{ font-size: 14px;}.fusion-accordian #accordian-2 .panel-title a .fa-fusion-box{ color: #9ea0a4;}.fusion-accordian #accordian-2.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 32px;}.fusion-accordian #accordian-2 .panel-title a{font-size:14px;}.fusion-accordian #accordian-2 .panel-title a:hover,.fusion-accordian #accordian-2 .panel-title a.hover { color: #000000;}.fusion-faq-shortcode .fusion-accordian #accordian-2 .fusion-toggle-boxed-mode:hover .panel-title a { color: #000000;}.fusion-accordian #accordian-2.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-2.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: #000000; }<\/style><div class=\"fusion-faq-shortcode\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-right fusion-toggle-icon-unboxed\" id=\"accordian-2\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1868 general-others \"><span class=\"entry-title rich-snippet-hidden\">Can you mail me my SIM card? How long does it take?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"http:\/\/annatel.support\/en\/author\/admatlspt154\/\" title=\"Posts by AdmATLspt154\" rel=\"author\">AdmATLspt154<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-06-15T16:25:29+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-2-1868\" href=\"#collapse-2-1868\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can you mail me my SIM card? How long does it take?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-1868\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes! Israel post standard mail or Express mail (80\u20aa) options are available.<\/p>\n<p>It usually takes up to 5 to 10 business days using Israel post standard mail, 1 to 3 business days using Express Mail.<\/p>\n<p>When sending to the USA or Canada, it usually takes up up to a month using standard mail and 2 to 3 weeks using Express mail.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1866 general-others \"><span class=\"entry-title rich-snippet-hidden\">Do you offer express courier service?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"http:\/\/annatel.support\/en\/author\/admatlspt154\/\" title=\"Posts by AdmATLspt154\" rel=\"author\">AdmATLspt154<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-06-15T16:17:33+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-2-1866\" href=\"#collapse-2-1866\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you offer express courier service?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-1866\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, in Jerusalem and Tel Aviv areas.<\/p>\n<p>Cost of service is 80\u20aa.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1864 general-others \"><span class=\"entry-title rich-snippet-hidden\">How do I set up the Kids Watch?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"http:\/\/annatel.support\/en\/author\/admatlspt154\/\" title=\"Posts by AdmATLspt154\" rel=\"author\">AdmATLspt154<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-06-15T16:16:03+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-2-1864\" href=\"#collapse-2-1864\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I set up the Kids Watch?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-1864\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please go to <a href=\"https:\/\/annatel.family\/en\/user-manual.php\"><u>https:\/\/annatel.family\/en\/user-manual.php<\/u><\/a> and follow the instructions.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1862 general-others other-en \"><span class=\"entry-title rich-snippet-hidden\">How can I suspend my line?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"http:\/\/annatel.support\/en\/author\/admatlspt154\/\" title=\"Posts by AdmATLspt154\" rel=\"author\">AdmATLspt154<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-06-15T16:11:26+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-2-1862\" href=\"#collapse-2-1862\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I suspend my line?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-1862\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The &#8220;Freeze&#8221; mode temporarily disconnects phone service while maintaining your numbers.<\/p>\n<p>You may freeze your line online or with one of our representatives.<\/p>\n<p>To set up the freeze online, please go to client.annatel.us<\/p>\n<p>\ud83e\udc6a Login with email and password<\/p>\n<p>\ud83e\udc6a Choose the line<\/p>\n<p>\ud83e\udc6a Click on &#8220;more information&#8221;<\/p>\n<p>\ud83e\udc6a Freeze<\/p>\n<p>The Freeze cost is 20\u20aa\/month per line.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1860 general-others \"><span class=\"entry-title rich-snippet-hidden\">How can I change my personal information, address or password online?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"http:\/\/annatel.support\/en\/author\/admatlspt154\/\" title=\"Posts by AdmATLspt154\" rel=\"author\">AdmATLspt154<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-06-15T16:09:49+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-2-1860\" href=\"#collapse-2-1860\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I change my personal information, address or password online?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-1860\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You can update your information on the online portal at client.annatel.us<\/p>\n<p>\ud83e\udc6a Login with email and password<\/p>\n<p>\ud83e\udc6a Go to profile<\/p>\n<p>\ud83e\udc6a Go to Personal information<\/p>\n<p>\ud83e\udc6a Change your address or password<\/p>\n<p>\ud83e\udc6a Save<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1853 general-others \"><span class=\"entry-title rich-snippet-hidden\">How long does it take to port my US\/CAN\/UK number to Annatel?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"http:\/\/annatel.support\/en\/author\/admatlspt154\/\" title=\"Posts by AdmATLspt154\" rel=\"author\">AdmATLspt154<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-06-15T16:07:12+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-2-1853\" href=\"#collapse-2-1853\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How long does it take to port my US\/CAN\/UK number to Annatel?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-1853\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>It takes approximately <em>14-<\/em>21 business days. After you place your order, you will receive an email with all the information required to port your US phone number. Once the number has been accepted for port in, we will notify you via email with the confirmed port in date. All porting information is required to be sent via email only. Our advice is to schedule it well in advance with a specific port-in date.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1851 general-others \"><span class=\"entry-title rich-snippet-hidden\">Can I port in an existing US\/CAN\/UK phone number? What is the fee?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"http:\/\/annatel.support\/en\/author\/admatlspt154\/\" title=\"Posts by AdmATLspt154\" rel=\"author\">AdmATLspt154<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-06-15T16:06:08+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-2-1851\" href=\"#collapse-2-1851\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I port in an existing US\/CAN\/UK phone number? What is the fee?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-1851\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, if the line is still open and active you can port the number into Annatel! The fee is included in the sim card activation fee.<\/p>\n<p>Please visit our website to see the full plan details: <a href=\"https:\/\/www.annatel.us\/en_US\/offers\/mobile-packages\">https:\/\/www.annatel.us\/en_US\/offers\/mobile-packages<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1849 general-others \"><span class=\"entry-title rich-snippet-hidden\">How do I place an order?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"http:\/\/annatel.support\/en\/author\/admatlspt154\/\" title=\"Posts by AdmATLspt154\" rel=\"author\">AdmATLspt154<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-06-15T16:05:06+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-2-1849\" href=\"#collapse-2-1849\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I place an order?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-1849\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You may place your order online at any time or by phone at any of the numbers provided below. Please note that we work Israeli hours.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-16{width:50% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-16 > .fusion-column-wrapper {padding-top : 15px !important;padding-right : 10px !important;margin-right : 3.84%;padding-bottom : 16px !important;padding-left : 10px !important;margin-left : 3.84%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-16{width:50% !important;order : 0;}.fusion-builder-column-16 > .fusion-column-wrapper {margin-right : 3.84%;margin-left : 3.84%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-16{width:100% !important;order : 0;}.fusion-builder-column-16 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-17 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-17{width:25% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-17 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 7.68%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 7.68%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-17{width:25% !important;order : 0;}.fusion-builder-column-17 > .fusion-column-wrapper {margin-right : 7.68%;margin-left : 7.68%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-17{width:100% !important;order : 0;}.fusion-builder-column-17 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-2{ padding-top : 0px;margin-top : 23px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":704,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1354","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v15.7 - 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