{"id":728,"date":"2021-02-08T21:26:46","date_gmt":"2021-02-08T20:26:46","guid":{"rendered":"http:\/\/annatel.support\/mobile-mon-internet-mobile\/"},"modified":"2021-04-25T14:06:53","modified_gmt":"2021-04-25T12:06:53","slug":"mobile-my-mobile-internet","status":"publish","type":"page","link":"http:\/\/annatel.support\/en\/mobile\/mobile-my-mobile-internet\/","title":{"rendered":"Mobile My mobile internet"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-no-small-visibility\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1206.4px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:25% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 7.68%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 7.68%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:25% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 7.68%;margin-left : 7.68%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-radius:14px 14px 14px 14px;background-color:rgba(255,255,255,0);border-radius:14px 14px 14px 14px;overflow:hidden;padding: 15px 0px 11px 0px;\"><div style=\"text-align:left;\"><style type=\"text\/css\">.fusion-button.button-1 {border-radius:14px;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-default button-1 fusion-button-default-span fusion-button-default-type #modalbtn\" target=\"_self\" href=\"http:\/\/annatel.support\/en\/mobile\/\"><span class=\"fusion-button-icon-divider button-icon-divider-left\"><i class=\"fa-chevron-left fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-button-text fusion-button-text-left\">Mobile &gt; My mobile internet<\/span><\/a><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-1{width:50% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-1 > .fusion-column-wrapper {padding-top : 15px !important;padding-right : 0px !important;margin-right : 3.84%;padding-bottom : 11px !important;padding-left : 0px !important;margin-left : 3.84%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-1{width:50% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 3.84%;margin-left : 3.84%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-2{width:25% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-2 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 7.68%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 7.68%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-2{width:25% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 7.68%;margin-left : 7.68%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-2{width:100% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-3{width:25% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-3 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 7.68%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 7.68%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-3{width:25% !important;order : 0;}.fusion-builder-column-3 > .fusion-column-wrapper {margin-right : 7.68%;margin-left : 7.68%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-3{width:100% !important;order : 0;}.fusion-builder-column-3 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-radius:14px 14px 14px 14px;background-color:#f7f7f7;border-radius:14px 14px 14px 14px;overflow:hidden;padding: 15px 30px 16px 30px;\"><style type=\"text\/css\">.fusion-search-element-1 .searchform .fusion-search-form-content .fusion-search-field input,.fusion-search-element-1 .searchform .fusion-search-form-content .fusion-search-button input[type=submit] {height: 60px;}.fusion-search-element-1 .searchform .fusion-search-form-content .fusion-search-button input[type=submit] {line-height: 60px;}.fusion-search-element-1.fusion-search-form-clean .searchform .fusion-search-form-content .fusion-search-field input {padding-left: 60px;}.fusion-search-element-1 .searchform .fusion-search-form-content .fusion-search-button input[type=submit] {width: 60px;}.fusion-search-element-1 .searchform .fusion-search-form-content .fusion-search-field input,.fusion-search-element-1 .searchform .fusion-search-form-content .fusion-search-field input::placeholder,.fusion-search-element-1.fusion-search-form-clean .searchform .fusion-search-form-content .fusion-search-button input[type=submit] {color: #9ea0a4;}.fusion-search-element-1 .searchform .fusion-search-form-content .fusion-search-field input:focus {border-color: #e2e2e2;}.fusion-search-element-1 .searchform .fusion-search-form-content .fusion-search-field input,.fusion-search-element-1.fusion-search-form-clean .searchform .fusion-search-form-content .fusion-search-button input[type=submit] {font-size: 16px;}.fusion-search-element-1 .searchform .fusion-search-form-content .fusion-search-field input {background-color: #f7f7f7;border-color: #e2e2e2;}.fusion-search-element-1 .searchform.fusion-search-form-classic .fusion-search-form-content, .fusion-search-form-classic .searchform:not(.fusion-search-form-clean) .fusion-search-form-content {border-radius: 14px;overflow: hidden;}.fusion-search-element-1 .fusion-search-form-content input.s {border-radius: 14px;}<\/style><div class=\"fusion-search-element fusion-search-element-1 annatel-mobile-en fusion-search-form-clean\">\t\t<form role=\"search\" class=\"searchform fusion-search-form  fusion-search-form-clean\" method=\"get\" action=\"http:\/\/annatel.support\/en\/\">\n\t\t\t<div class=\"fusion-search-form-content\">\n\n\t\t\t\t\n\t\t\t\t<div class=\"fusion-search-field search-field\">\n\t\t\t\t\t<label><span class=\"screen-reader-text\">Search for:<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input type=\"search\" value=\"\" name=\"s\" class=\"s\" placeholder=\"Search by keywords\" required aria-required=\"true\" aria-label=\"Search by keywords\"\/>\n\t\t\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"fusion-search-button search-button\">\n\t\t\t\t\t<input type=\"submit\" class=\"fusion-search-submit searchsubmit\" aria-label=\"Search\" value=\"&#xf002;\" \/>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t<input type=\"hidden\" name=\"post_type[]\" value=\"avada_faq\" \/><input type=\"hidden\" name=\"fs\" value=\"1\" \/>\n\t\t\t<\/div>\n\n\n\t\t\t\n\t\t<\/form>\n\t\t<\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-4{width:50% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-4 > .fusion-column-wrapper {padding-top : 15px !important;padding-right : 30px !important;margin-right : 3.84%;padding-bottom : 16px !important;padding-left : 30px !important;margin-left : 3.84%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-4{width:50% !important;order : 0;}.fusion-builder-column-4 > .fusion-column-wrapper {margin-right : 3.84%;margin-left : 3.84%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-4{width:100% !important;order : 0;}.fusion-builder-column-4 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-5{width:25% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-5 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 7.68%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 7.68%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-5{width:25% !important;order : 0;}.fusion-builder-column-5 > .fusion-column-wrapper {margin-right : 7.68%;margin-left : 7.68%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-5{width:100% !important;order : 0;}.fusion-builder-column-5 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-6{width:25% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-6 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 7.68%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 7.68%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-6{width:25% !important;order : 0;}.fusion-builder-column-6 > .fusion-column-wrapper {margin-right : 7.68%;margin-left : 7.68%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-6{width:100% !important;order : 0;}.fusion-builder-column-6 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-radius:14px 14px 14px 14px;background-color:rgba(255,255,255,0);border-radius:14px 14px 14px 14px;overflow:hidden;padding: 15px 10px 16px 10px;\"><style type=\"text\/css\">.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 14px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: #9ea0a4;}.fusion-accordian #accordian-1.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 32px;}.fusion-accordian #accordian-1 .panel-title a{font-size:14px;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: #000000;}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #000000;}.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: #000000; }<\/style><div class=\"fusion-faq-shortcode\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-right fusion-toggle-icon-unboxed\" id=\"accordian-1\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1845 my-internet-connection \"><span class=\"entry-title rich-snippet-hidden\">My internet speed is really slow. What can I do to improve it?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"http:\/\/annatel.support\/en\/author\/admatlspt154\/\" title=\"Posts by AdmATLspt154\" rel=\"author\">AdmATLspt154<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-06-15T15:59:15+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-1845\" href=\"#collapse-1-1845\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">My internet speed is really slow. What can I do to improve it?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1845\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>To reset your internet connection, please follow the following tutorial : <a href=\"http:\/\/anna.tl\/tuto-internet-en\">Tutorial<\/a>.<\/p>\n<p>If after following each step, your internet connection is still very slow, please run a speed test at <a href=\"http:\/\/speed.annatel.co.il\">http:\/\/speed.annatel.co.il<\/a> and contact us with the results.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1843 my-internet-connection \"><span class=\"entry-title rich-snippet-hidden\">I lost my internet connection. What should I do?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"http:\/\/annatel.support\/en\/author\/admatlspt154\/\" title=\"Posts by AdmATLspt154\" rel=\"author\">AdmATLspt154<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-06-15T15:51:17+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-1843\" href=\"#collapse-1-1843\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I lost my internet connection. What should I do?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1843\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unplug the power cord<em> (outlet)<\/em> then unscrew the cable, leave it for a minute.<\/p>\n<p>Then, re-screw the cable back then plug back in the power cord. Wait until the lights go back on (can take a few minutes).<\/p>\n<p>If your internet connection has not been restored, please contact our support team.<\/p>\n<p>You can also follow the step-by-step tutorial <a href=\"https:\/\/anna.tl\/tuto-internet-en\"><em>here.<\/em><\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1653 my-mobile-internet other-en \"><span class=\"entry-title rich-snippet-hidden\">How do I set up a Personal Hotspot on my iPhone?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"http:\/\/annatel.support\/en\/author\/admatlspt154\/\" title=\"Posts by AdmATLspt154\" rel=\"author\">AdmATLspt154<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-04-18T16:56:03+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-1653\" href=\"#collapse-1-1653\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I set up a Personal Hotspot on my iPhone?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1653\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Go to Settings &gt; Cellular &gt; Cellular Data Network and write &#8220;annatel&#8221; in the Cellular Data\/APN field and the Personal Hotspot\/APN field. Now you can enable your personal Hotspot<\/p>\n<p>Ensure Mobile data is turned ON.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1651 my-mobile-internet \"><span class=\"entry-title rich-snippet-hidden\">Why is my data slow?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"http:\/\/annatel.support\/en\/author\/admatlspt154\/\" title=\"Posts by AdmATLspt154\" rel=\"author\">AdmATLspt154<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-04-18T16:54:52+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-1651\" href=\"#collapse-1-1651\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Why is my data slow?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1651\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Data coverage and speed are based on location.<\/p>\n<p>1. Please ensure that LTE\/4G is selected when available:<\/p>\n<p>iPhone: Settings \u279d Cellular \u279d Cellular Data Options \u279d Voice &amp; Data \u279d Enable LTE<\/p>\n<p>Android: Settings \u279d Mobile network \u279d Preferred Network Type (Network Mode)\u279d LTE\/4G<\/p>\n<p>2. Please do a speed test. From your browser, go to <a href=\"http:\/\/speed.annatel.co.il\">http:\/\/speed.annatel.co.il<\/a> and click on \u201cStart Speed Test\u201d<\/p>\n<p>If you access the page and the test indicates a \u00abDownload\u00bb speed of less than 1 Mbits\/s, please move to a different location and try again.<\/p>\n<p>If the problem persists, please contact us.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1647 my-mobile-internet \"><span class=\"entry-title rich-snippet-hidden\">Why is my data not working?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"http:\/\/annatel.support\/en\/author\/admatlspt154\/\" title=\"Posts by AdmATLspt154\" rel=\"author\">AdmATLspt154<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-07-31T15:25:22+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-1647\" href=\"#collapse-1-1647\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Why is my data not working?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1647\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>There can be a number of reasons as to why your data is not working. Please follow the instructions in order:<\/p>\n<ol>\n<li>Please visit <a href=\"http:\/\/anna.tl\/usage\">http:\/\/anna.tl\/usage<\/a> in order to check your available balances. If you used up all you data, you will be able to add a new top up from there.<\/li>\n<li>Check that Cellular Data is turned on<\/li>\n<\/ol>\n<p>iPhone: Settings \u279d Cellular \u279d Cellular Data ON<\/p>\n<p>Android: Swipe down from the top of your screen \u279d Be sure the up\/down arrow icon is selected<\/p>\n<p><strong>If you are using an Android:<\/strong><\/p>\n<p>Be sure your APN is selected to Annatel<\/p>\n<p>Settings \u279d Connections \u279d Mobile Networks \u279d Access Point Names \u279d Add a New Access Point Name (APN) \u279d Name: annatel \u279d APN: annatel \u279d\u00a0 Find and select the Save button\u279d Select the created APN<\/p>\n<p>&nbsp;<\/p>\n<p><strong>If your data is still not working, please follow one of the following step-by-step tutorial:\u00a0<\/strong><\/p>\n<div id=\"ember1578\" class=\"fc-ui-unity-message ember-view\">\n<div class=\"text \">\n<div id=\"ember1579\" class=\"fc-ui-emoji-text ember-view\">If you are an iPhone user :\u00a0<a href=\"http:\/\/anna.tl\/tuto-mobile-iphone-en\" target=\"_blank\" rel=\"noreferrer noopener\">http:\/\/anna.tl\/tuto-mobile-iphone-en<\/a><\/div>\n<\/div>\n<\/div>\n<div id=\"ember1581\" class=\"fc-ui-unity-message ember-view\">\n<div class=\"text \">\n<div id=\"ember1582\" class=\"fc-ui-emoji-text ember-view\">If you are an Android user :\u00a0<a href=\"http:\/\/anna.tl\/tuto-mobile-android-en\" target=\"_blank\" rel=\"noreferrer noopener\">http:\/\/anna.tl\/tuto-mobile-android-en<\/a><\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1200 my-mobile-internet \"><span class=\"entry-title rich-snippet-hidden\">How do I purchase more data?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"http:\/\/annatel.support\/en\/author\/admatlspt154\/\" title=\"Posts by AdmATLspt154\" rel=\"author\">AdmATLspt154<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-04-18T16:53:49+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-1200\" href=\"#collapse-1-1200\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I purchase more data?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1200\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\" style=\"transform:translate3d(0,0,0);\"><p>To purchase local data packages, visit <a href=\"http:\/\/anna.tl\/data-en\">http:\/\/anna.tl\/data-en<\/a><\/p>\n<p>If you are looking to purchase roaming data packages, please visit <a href=\"http:\/\/anna.tl\/roam-us\">http:\/\/anna.tl\/roam-us<\/a><\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-8{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-8 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-8{width:100% !important;}.fusion-builder-column-8 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-8{width:100% !important;}.fusion-builder-column-8 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1-1{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1199 mobile-en my-mobile-internet \"><span class=\"entry-title rich-snippet-hidden\">How can I check my data usage?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"http:\/\/annatel.support\/en\/author\/admatlspt154\/\" title=\"Posts by AdmATLspt154\" rel=\"author\">AdmATLspt154<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-04-18T16:44:30+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-1199\" href=\"#collapse-1-1199\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I check my data usage?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1199\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-2\" style=\"transform:translate3d(0,0,0);\"><p>Please send a SMS to <em>the phone number<\/em> 550 with the word \u201cdata\u201d in the text box without the quotation marks. In a few seconds, you will receive an automatic response indicating your internet balance.<\/p>\n<p>If you used up all your data, you may follow this link to top-up and be able to use your data right away: <a href=\"http:\/\/anna.tl\/data-en\">http:\/\/anna.tl\/data-en<\/a><\/p>\n<p>If you are looking for your overseas data usage, please send the word \u201cabroad\u201d.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-9{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-9 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-9{width:100% !important;}.fusion-builder-column-9 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-9{width:100% !important;}.fusion-builder-column-9 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1-2{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-7{width:50% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-7 > .fusion-column-wrapper {padding-top : 15px !important;padding-right : 10px !important;margin-right : 3.84%;padding-bottom : 16px !important;padding-left : 10px !important;margin-left : 3.84%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-7{width:50% !important;order : 0;}.fusion-builder-column-7 > .fusion-column-wrapper {margin-right : 3.84%;margin-left : 3.84%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-7{width:100% !important;order : 0;}.fusion-builder-column-7 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-10{width:25% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-10 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 7.68%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 7.68%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-10{width:25% !important;order : 0;}.fusion-builder-column-10 > .fusion-column-wrapper {margin-right : 7.68%;margin-left : 7.68%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-10{width:100% !important;order : 0;}.fusion-builder-column-10 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 0px;margin-top : 23px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-no-medium-visibility fusion-no-large-visibility\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1206.4px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-11{width:25% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-11 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 7.68%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 7.68%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-11{width:25% !important;order : 0;}.fusion-builder-column-11 > .fusion-column-wrapper {margin-right : 7.68%;margin-left : 7.68%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-11{width:100% !important;order : 0;}.fusion-builder-column-11 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-radius:14px 14px 14px 14px;background-color:rgba(255,255,255,0);border-radius:14px 14px 14px 14px;overflow:hidden;padding: 15px 0px 11px 0px;\"><div style=\"text-align:left;\"><style type=\"text\/css\">.fusion-button.button-2 {border-radius:14px;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-default button-2 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"http:\/\/annatel.support\/en\/mobile\/\"><span class=\"fusion-button-icon-divider button-icon-divider-left\"><i class=\"fa-chevron-left fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-button-text fusion-button-text-left\">Mobile &gt; My mobile internet<\/span><\/a><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-12{width:50% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-12 > .fusion-column-wrapper {padding-top : 15px !important;padding-right : 0px !important;margin-right : 3.84%;padding-bottom : 11px !important;padding-left : 0px !important;margin-left : 3.84%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-12{width:50% !important;order : 0;}.fusion-builder-column-12 > .fusion-column-wrapper {margin-right : 3.84%;margin-left : 3.84%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-12{width:100% !important;order : 0;}.fusion-builder-column-12 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-13{width:25% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-13 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 7.68%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 7.68%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-13{width:25% !important;order : 0;}.fusion-builder-column-13 > .fusion-column-wrapper {margin-right : 7.68%;margin-left : 7.68%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-13{width:100% !important;order : 0;}.fusion-builder-column-13 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-14{width:25% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-14 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 7.68%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 7.68%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-14{width:25% !important;order : 0;}.fusion-builder-column-14 > .fusion-column-wrapper {margin-right : 7.68%;margin-left : 7.68%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-14{width:100% !important;order : 0;}.fusion-builder-column-14 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-15 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-radius:14px 14px 14px 14px;background-color:#f7f7f7;border-radius:14px 14px 14px 14px;overflow:hidden;padding: 15px 30px 16px 30px;\"><style type=\"text\/css\">.fusion-search-element-2 .searchform .fusion-search-form-content .fusion-search-field input,.fusion-search-element-2 .searchform .fusion-search-form-content .fusion-search-button input[type=submit] {height: 60px;}.fusion-search-element-2 .searchform .fusion-search-form-content .fusion-search-button input[type=submit] {line-height: 60px;}.fusion-search-element-2.fusion-search-form-clean .searchform .fusion-search-form-content .fusion-search-field input {padding-left: 60px;}.fusion-search-element-2 .searchform .fusion-search-form-content .fusion-search-button input[type=submit] {width: 60px;}.fusion-search-element-2 .searchform .fusion-search-form-content .fusion-search-field input,.fusion-search-element-2 .searchform .fusion-search-form-content .fusion-search-field input::placeholder,.fusion-search-element-2.fusion-search-form-clean .searchform .fusion-search-form-content .fusion-search-button input[type=submit] {color: #9ea0a4;}.fusion-search-element-2 .searchform .fusion-search-form-content .fusion-search-field input:focus {border-color: #e2e2e2;}.fusion-search-element-2 .searchform .fusion-search-form-content .fusion-search-field input,.fusion-search-element-2.fusion-search-form-clean .searchform .fusion-search-form-content .fusion-search-button input[type=submit] {font-size: 14px;}.fusion-search-element-2 .searchform .fusion-search-form-content .fusion-search-field input {background-color: #f7f7f7;border-color: #e2e2e2;}.fusion-search-element-2 .searchform.fusion-search-form-classic .fusion-search-form-content, .fusion-search-form-classic .searchform:not(.fusion-search-form-clean) .fusion-search-form-content {border-radius: 14px;overflow: hidden;}.fusion-search-element-2 .fusion-search-form-content input.s {border-radius: 14px;}<\/style><div class=\"fusion-search-element fusion-search-element-2 annatel-mobile-en fusion-search-form-clean\">\t\t<form role=\"search\" class=\"searchform fusion-search-form  fusion-search-form-clean\" method=\"get\" action=\"http:\/\/annatel.support\/en\/\">\n\t\t\t<div class=\"fusion-search-form-content\">\n\n\t\t\t\t\n\t\t\t\t<div class=\"fusion-search-field search-field\">\n\t\t\t\t\t<label><span class=\"screen-reader-text\">Search for:<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input type=\"search\" value=\"\" name=\"s\" class=\"s\" placeholder=\"Search by keyword\" required aria-required=\"true\" aria-label=\"Search by keyword\"\/>\n\t\t\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"fusion-search-button search-button\">\n\t\t\t\t\t<input type=\"submit\" class=\"fusion-search-submit searchsubmit\" aria-label=\"Search\" value=\"&#xf002;\" \/>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t<input type=\"hidden\" name=\"post_type[]\" value=\"avada_faq\" \/><input type=\"hidden\" name=\"fs\" value=\"1\" \/>\n\t\t\t<\/div>\n\n\n\t\t\t\n\t\t<\/form>\n\t\t<\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-15{width:50% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-15 > .fusion-column-wrapper {padding-top : 15px !important;padding-right : 30px !important;margin-right : 3.84%;padding-bottom : 16px !important;padding-left : 30px !important;margin-left : 3.84%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-15{width:50% !important;order : 0;}.fusion-builder-column-15 > .fusion-column-wrapper {margin-right : 3.84%;margin-left : 3.84%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-15{width:100% !important;order : 0;}.fusion-builder-column-15 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-16 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-16{width:25% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-16 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 7.68%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 7.68%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-16{width:25% !important;order : 0;}.fusion-builder-column-16 > .fusion-column-wrapper {margin-right : 7.68%;margin-left : 7.68%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-16{width:100% !important;order : 0;}.fusion-builder-column-16 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-17 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-17{width:25% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-17 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 7.68%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 7.68%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-17{width:25% !important;order : 0;}.fusion-builder-column-17 > .fusion-column-wrapper {margin-right : 7.68%;margin-left : 7.68%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-17{width:100% !important;order : 0;}.fusion-builder-column-17 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-18 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-radius:14px 14px 14px 14px;background-color:rgba(255,255,255,0);border-radius:14px 14px 14px 14px;overflow:hidden;padding: 15px 10px 16px 10px;\"><style type=\"text\/css\">.fusion-accordian #accordian-2 .panel-title a .fa-fusion-box:before{ font-size: 14px;}.fusion-accordian #accordian-2 .panel-title a .fa-fusion-box{ color: #9ea0a4;}.fusion-accordian #accordian-2.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 32px;}.fusion-accordian #accordian-2 .panel-title a{font-size:14px;}.fusion-accordian #accordian-2 .panel-title a:hover,.fusion-accordian #accordian-2 .panel-title a.hover { color: #000000;}.fusion-faq-shortcode .fusion-accordian #accordian-2 .fusion-toggle-boxed-mode:hover .panel-title a { color: #000000;}.fusion-accordian #accordian-2.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-2.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: #000000; }<\/style><div class=\"fusion-faq-shortcode\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-right fusion-toggle-icon-unboxed\" id=\"accordian-2\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1845 my-internet-connection \"><span class=\"entry-title rich-snippet-hidden\">My internet speed is really slow. What can I do to improve it?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"http:\/\/annatel.support\/en\/author\/admatlspt154\/\" title=\"Posts by AdmATLspt154\" rel=\"author\">AdmATLspt154<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-06-15T15:59:15+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-2-1845\" href=\"#collapse-2-1845\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">My internet speed is really slow. What can I do to improve it?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-1845\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>To reset your internet connection, please follow the following tutorial : <a href=\"http:\/\/anna.tl\/tuto-internet-en\">Tutorial<\/a>.<\/p>\n<p>If after following each step, your internet connection is still very slow, please run a speed test at <a href=\"http:\/\/speed.annatel.co.il\">http:\/\/speed.annatel.co.il<\/a> and contact us with the results.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1843 my-internet-connection \"><span class=\"entry-title rich-snippet-hidden\">I lost my internet connection. What should I do?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"http:\/\/annatel.support\/en\/author\/admatlspt154\/\" title=\"Posts by AdmATLspt154\" rel=\"author\">AdmATLspt154<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-06-15T15:51:17+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-2-1843\" href=\"#collapse-2-1843\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I lost my internet connection. What should I do?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-1843\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unplug the power cord<em> (outlet)<\/em> then unscrew the cable, leave it for a minute.<\/p>\n<p>Then, re-screw the cable back then plug back in the power cord. Wait until the lights go back on (can take a few minutes).<\/p>\n<p>If your internet connection has not been restored, please contact our support team.<\/p>\n<p>You can also follow the step-by-step tutorial <a href=\"https:\/\/anna.tl\/tuto-internet-en\"><em>here.<\/em><\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1653 my-mobile-internet other-en \"><span class=\"entry-title rich-snippet-hidden\">How do I set up a Personal Hotspot on my iPhone?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"http:\/\/annatel.support\/en\/author\/admatlspt154\/\" title=\"Posts by AdmATLspt154\" rel=\"author\">AdmATLspt154<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-04-18T16:56:03+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-2-1653\" href=\"#collapse-2-1653\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I set up a Personal Hotspot on my iPhone?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-1653\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Go to Settings &gt; Cellular &gt; Cellular Data Network and write &#8220;annatel&#8221; in the Cellular Data\/APN field and the Personal Hotspot\/APN field. Now you can enable your personal Hotspot<\/p>\n<p>Ensure Mobile data is turned ON.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1651 my-mobile-internet \"><span class=\"entry-title rich-snippet-hidden\">Why is my data slow?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"http:\/\/annatel.support\/en\/author\/admatlspt154\/\" title=\"Posts by AdmATLspt154\" rel=\"author\">AdmATLspt154<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-04-18T16:54:52+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-2-1651\" href=\"#collapse-2-1651\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Why is my data slow?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-1651\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Data coverage and speed are based on location.<\/p>\n<p>1. Please ensure that LTE\/4G is selected when available:<\/p>\n<p>iPhone: Settings \u279d Cellular \u279d Cellular Data Options \u279d Voice &amp; Data \u279d Enable LTE<\/p>\n<p>Android: Settings \u279d Mobile network \u279d Preferred Network Type (Network Mode)\u279d LTE\/4G<\/p>\n<p>2. Please do a speed test. From your browser, go to <a href=\"http:\/\/speed.annatel.co.il\">http:\/\/speed.annatel.co.il<\/a> and click on \u201cStart Speed Test\u201d<\/p>\n<p>If you access the page and the test indicates a \u00abDownload\u00bb speed of less than 1 Mbits\/s, please move to a different location and try again.<\/p>\n<p>If the problem persists, please contact us.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1647 my-mobile-internet \"><span class=\"entry-title rich-snippet-hidden\">Why is my data not working?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"http:\/\/annatel.support\/en\/author\/admatlspt154\/\" title=\"Posts by AdmATLspt154\" rel=\"author\">AdmATLspt154<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-07-31T15:25:22+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-2-1647\" href=\"#collapse-2-1647\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Why is my data not working?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-1647\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>There can be a number of reasons as to why your data is not working. Please follow the instructions in order:<\/p>\n<ol>\n<li>Please visit <a href=\"http:\/\/anna.tl\/usage\">http:\/\/anna.tl\/usage<\/a> in order to check your available balances. If you used up all you data, you will be able to add a new top up from there.<\/li>\n<li>Check that Cellular Data is turned on<\/li>\n<\/ol>\n<p>iPhone: Settings \u279d Cellular \u279d Cellular Data ON<\/p>\n<p>Android: Swipe down from the top of your screen \u279d Be sure the up\/down arrow icon is selected<\/p>\n<p><strong>If you are using an Android:<\/strong><\/p>\n<p>Be sure your APN is selected to Annatel<\/p>\n<p>Settings \u279d Connections \u279d Mobile Networks \u279d Access Point Names \u279d Add a New Access Point Name (APN) \u279d Name: annatel \u279d APN: annatel \u279d\u00a0 Find and select the Save button\u279d Select the created APN<\/p>\n<p>&nbsp;<\/p>\n<p><strong>If your data is still not working, please follow one of the following step-by-step tutorial:\u00a0<\/strong><\/p>\n<div id=\"ember1578\" class=\"fc-ui-unity-message ember-view\">\n<div class=\"text \">\n<div id=\"ember1579\" class=\"fc-ui-emoji-text ember-view\">If you are an iPhone user :\u00a0<a href=\"http:\/\/anna.tl\/tuto-mobile-iphone-en\" target=\"_blank\" rel=\"noreferrer noopener\">http:\/\/anna.tl\/tuto-mobile-iphone-en<\/a><\/div>\n<\/div>\n<\/div>\n<div id=\"ember1581\" class=\"fc-ui-unity-message ember-view\">\n<div class=\"text \">\n<div id=\"ember1582\" class=\"fc-ui-emoji-text ember-view\">If you are an Android user :\u00a0<a href=\"http:\/\/anna.tl\/tuto-mobile-android-en\" target=\"_blank\" rel=\"noreferrer noopener\">http:\/\/anna.tl\/tuto-mobile-android-en<\/a><\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1200 my-mobile-internet \"><span class=\"entry-title rich-snippet-hidden\">How do I purchase more data?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"http:\/\/annatel.support\/en\/author\/admatlspt154\/\" title=\"Posts by AdmATLspt154\" rel=\"author\">AdmATLspt154<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2021-04-18T16:53:49+02:00<\/span><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-2-1200\" href=\"#collapse-2-1200\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I purchase more data?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-1200\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-19 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-3\" style=\"transform:translate3d(0,0,0);\"><p>To purchase local data packages, visit <a href=\"http:\/\/anna.tl\/data-en\">http:\/\/anna.tl\/data-en<\/a><\/p>\n<p>If you are looking to purchase roaming data packages, please visit <a href=\"http:\/\/anna.tl\/roam-us\">http:\/\/anna.tl\/roam-us<\/a><\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-19{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-19 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-19{width:100% !important;}.fusion-builder-column-19 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-19{width:100% !important;}.fusion-builder-column-19 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-2-1{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-18{width:50% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-18 > .fusion-column-wrapper {padding-top : 15px !important;padding-right : 10px !important;margin-right : 3.84%;padding-bottom : 16px !important;padding-left : 10px !important;margin-left : 3.84%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-18{width:50% !important;order : 0;}.fusion-builder-column-18 > .fusion-column-wrapper {margin-right : 3.84%;margin-left : 3.84%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-18{width:100% !important;order : 0;}.fusion-builder-column-18 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-20 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-20{width:25% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-20 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 7.68%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 7.68%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-20{width:25% !important;order : 0;}.fusion-builder-column-20 > .fusion-column-wrapper {margin-right : 7.68%;margin-left : 7.68%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-20{width:100% !important;order : 0;}.fusion-builder-column-20 > .fusion-column-wrapper 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