Mobile My mobile abroad2021-04-25T14:07:50+02:00
Mobile > My mobile abroad
How does my phone work in the USA and what is included in my plan?2021-10-24T16:50:07+02:00
The Original plan includes 1GB data + 1 hour of talk time in the USA each month along with WhatsApp texting and Waze- unlimited! To purchase more data and talk time, please visit http://anna.tl/roam-us.
To use your plan from the USA or from any other country don’t forget to turn on data roaming.
Why did I receive a text message notifying me of my remaining balances in roaming, when I purchased additional packages?2023-09-06T11:10:26+02:00

You will receive a text message notifying you of your remaining balances for every single package.

Data packages and talk time packages are treated separately

Balances may be checked via http://anna.tl/usage. (Make sure to click from abroad and not from Israel if you are abroad).

If you would like to add a roaming package and subscribe to a package instantly, please visit http://anna.tl/roam-us and follow the instructions.

Can I set up a call forwarding to an existing US number?2021-04-18T18:40:58+02:00

Yes. The Mispari service provides unlimited call forwarding from your Israel & US phone number to your USA phone number. Anyone who dials your Israel/US phone number will be rerouted to your chosen USA phone number so that you never have to miss a call.

*The option to freeze the line and apply Mispari cannot be applied at the same time*.

It costs 20₪/month or partial month in addition to your monthly charge.

You can add this service from your customer area at client.annatel.us or by contacting us.

What is the cost of calls made from the USA to the USA or Israel?2021-04-18T18:39:58+02:00

Outside of your package, the cost is 0.90₪/minute. If you would like to add a roaming package and subscribe instantly, please visit http://anna.tl/roam-us and follow the instructions.

From other countries, rates can be different. You can check out our price-list from the following link :  https://www.annatel.us/pdf/General%20Rates.pdf

I have no internet access while in roaming. What should I do?2021-04-18T18:38:16+02:00

Be sure to restart your phone upon landing and turn Data Roaming ON:

iPhone

Settings> Cellular > Cellular Data Options < Data Roaming ON

Android

Settings > Connections > Mobile Networks > Data Roaming ON

 

If this does not solve your issue, please follow the following step-by-step tutorial: http://anna.tl/tuto-mobile-roaming-en

Is there a package to add for SMS, while I am abroad?2021-04-18T18:36:40+02:00

Unfortunately, we do not currently offer SMS packages. However, you do have unlimited WhatsApp text messages in the US, Canada and 56 other countries.

How do I purchase a roaming package?2021-04-18T18:36:15+02:00

You can purchase a roaming package 24/7 using the following link: http://anna.tl/roam-us

How can I check my talk time or data balance while abroad/roaming?2023-09-06T10:58:50+02:00

Balances may be checked via http://anna.tl/usage.

(Make sure to click from abroad and not from Israel.)

If you would like to add a roaming package and subscribe to a package instantly, please visit http://anna.tl/roam-us and follow the instructions.

How long is the roaming package valid?2021-04-18T18:35:15+02:00

30 consecutive days from activation – unused balance does not roll over.

What is my included roaming plan?2021-04-25T08:54:44+02:00

With the Original mobile plan, in the USA, you have a FREE 1GB of high-speed data + 1 hr. of talk time as well as WhatsApp texting and Waze unlimited.

If you are in one of the 58 included countries, you have unlimited FREE use of WhatsApp texting & Waze. To view your full plan details, please visit our website (https://www.annatel.us/en_US/offers/mobile-packages/) and click on “More Details” and download the plan details.

If you would like to add a roaming package and subscribe to a package instantly, please visit http://anna.tl/roam-us and follow the instructions. Each package is for 30 consecutive days.

How do I use my phone with my Annatel SIM card abroad?2021-04-18T18:34:05+02:00

Restart the device upon landing and turn data roaming ON. Please note that your local plan does not apply when abroad. However, depending on your plan, you might have internet or calls from the USA as part of your plan. If you want to add a roaming package, you can do so 24/7 by using the following link: http://anna.tl/roam-us

How can I make international calls from within Israel and from abroad?2021-04-18T16:57:16+02:00

Please follow this format: +(country code)-(area code)-(phone number)

Ex: +1-323-555-4444

Mobile > My mobile abroad
How does my phone work in the USA and what is included in my plan?2021-10-24T16:50:07+02:00
The Original plan includes 1GB data + 1 hour of talk time in the USA each month along with WhatsApp texting and Waze- unlimited! To purchase more data and talk time, please visit http://anna.tl/roam-us.
To use your plan from the USA or from any other country don’t forget to turn on data roaming.
Why did I receive a text message notifying me of my remaining balances in roaming, when I purchased additional packages?2023-09-06T11:10:26+02:00

You will receive a text message notifying you of your remaining balances for every single package.

Data packages and talk time packages are treated separately

Balances may be checked via http://anna.tl/usage. (Make sure to click from abroad and not from Israel if you are abroad).

If you would like to add a roaming package and subscribe to a package instantly, please visit http://anna.tl/roam-us and follow the instructions.

Can I set up a call forwarding to an existing US number?2021-04-18T18:40:58+02:00

Yes. The Mispari service provides unlimited call forwarding from your Israel & US phone number to your USA phone number. Anyone who dials your Israel/US phone number will be rerouted to your chosen USA phone number so that you never have to miss a call.

*The option to freeze the line and apply Mispari cannot be applied at the same time*.

It costs 20₪/month or partial month in addition to your monthly charge.

You can add this service from your customer area at client.annatel.us or by contacting us.

What is the cost of calls made from the USA to the USA or Israel?2021-04-18T18:39:58+02:00

Outside of your package, the cost is 0.90₪/minute. If you would like to add a roaming package and subscribe instantly, please visit http://anna.tl/roam-us and follow the instructions.

From other countries, rates can be different. You can check out our price-list from the following link :  https://www.annatel.us/pdf/General%20Rates.pdf

I have no internet access while in roaming. What should I do?2021-04-18T18:38:16+02:00

Be sure to restart your phone upon landing and turn Data Roaming ON:

iPhone

Settings> Cellular > Cellular Data Options < Data Roaming ON

Android

Settings > Connections > Mobile Networks > Data Roaming ON

 

If this does not solve your issue, please follow the following step-by-step tutorial: http://anna.tl/tuto-mobile-roaming-en

Is there a package to add for SMS, while I am abroad?2021-04-18T18:36:40+02:00

Unfortunately, we do not currently offer SMS packages. However, you do have unlimited WhatsApp text messages in the US, Canada and 56 other countries.

How do I purchase a roaming package?2021-04-18T18:36:15+02:00

You can purchase a roaming package 24/7 using the following link: http://anna.tl/roam-us

How can I check my talk time or data balance while abroad/roaming?2023-09-06T10:58:50+02:00

Balances may be checked via http://anna.tl/usage.

(Make sure to click from abroad and not from Israel.)

If you would like to add a roaming package and subscribe to a package instantly, please visit http://anna.tl/roam-us and follow the instructions.

How long is the roaming package valid?2021-04-18T18:35:15+02:00

30 consecutive days from activation – unused balance does not roll over.

What is my included roaming plan?2021-04-25T08:54:44+02:00

With the Original mobile plan, in the USA, you have a FREE 1GB of high-speed data + 1 hr. of talk time as well as WhatsApp texting and Waze unlimited.

If you are in one of the 58 included countries, you have unlimited FREE use of WhatsApp texting & Waze. To view your full plan details, please visit our website (https://www.annatel.us/en_US/offers/mobile-packages/) and click on “More Details” and download the plan details.

If you would like to add a roaming package and subscribe to a package instantly, please visit http://anna.tl/roam-us and follow the instructions. Each package is for 30 consecutive days.

How do I use my phone with my Annatel SIM card abroad?2021-04-18T18:34:05+02:00

Restart the device upon landing and turn data roaming ON. Please note that your local plan does not apply when abroad. However, depending on your plan, you might have internet or calls from the USA as part of your plan. If you want to add a roaming package, you can do so 24/7 by using the following link: http://anna.tl/roam-us

How can I make international calls from within Israel and from abroad?2021-04-18T16:57:16+02:00

Please follow this format: +(country code)-(area code)-(phone number)

Ex: +1-323-555-4444

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